so many companies have no sort of actual user support anymore, they make you message them on twitter, instagram, facebook etc. i’ve even seen companies direct customer service to threads, and i don’t even think anyone uses threads.

for my case, i barely play battlefield. about a year and a half ago i found myself suddenly unable to join BoB community servers, i assumed it’s cause i was trolling some maga guy in the text chat and was banned for that. i figured whatever and since have been playing on the official DICE servers. a few nights ago i decided to play again for the first time in a few months and i found not only am i banned from the BoB servers, i’m banned from all the community servers. i found out there’s something that tracks reasons for battlefield bans, so i look myself up on that, and i was banned for being reported for cheating. the support for this claim is that with the lewis gun 78% of my kills are headshots. but all in all i have like a 15% accuracy rate. i have no clue how that seems suspicious, but the user support to deal with this is, i had to join the BFban discord server, and “make a ticket”, and each message takes several days before i get a reply. and how do you even prove you didn’t do something?

what kind of user experience is this? i paid money for a game, some random person falsely reported me for some shit, and now my experience is completely fucked because i can only play in official servers which ARE full of cheaters.

wondering what anyone else’s worst customer/user experience has been in this new level of capitalist hell where you don’t actually own anything and can’t actually use anything you pay for?