so many companies have no sort of actual user support anymore, they make you message them on twitter, instagram, facebook etc. i’ve even seen companies direct customer service to threads, and i don’t even think anyone uses threads.
for my case, i barely play battlefield. about a year and a half ago i found myself suddenly unable to join BoB community servers, i assumed it’s cause i was trolling some maga guy in the text chat and was banned for that. i figured whatever and since have been playing on the official DICE servers. a few nights ago i decided to play again for the first time in a few months and i found not only am i banned from the BoB servers, i’m banned from all the community servers. i found out there’s something that tracks reasons for battlefield bans, so i look myself up on that, and i was banned for being reported for cheating. the support for this claim is that with the lewis gun 78% of my kills are headshots. but all in all i have like a 15% accuracy rate. i have no clue how that seems suspicious, but the user support to deal with this is, i had to join the BFban discord server, and “make a ticket”, and each message takes several days before i get a reply. and how do you even prove you didn’t do something?
what kind of user experience is this? i paid money for a game, some random person falsely reported me for some shit, and now my experience is completely fucked because i can only play in official servers which ARE full of cheaters.
wondering what anyone else’s worst customer/user experience has been in this new level of capitalist hell where you don’t actually own anything and can’t actually use anything you pay for?
Reminds me of my experience the other month. Get BF4 on sale to play with friends. Log in with my VPN on without thinking. Get clapped immediately. No official reason given. I did get them to unban me but the whole thing was ridiculous.
This also reminds me of something I saw recently in a video about Klarna, the “microfinance” unregulated credit card. Some person was locked out of their account, couldn’t get any human support to help, and then they sent his debts to collection for lack of payment. It’s utterly ridiculous what these corpos will even miss out on just to avoid paying a worker to do a job.
what was your route to getting unbanned? did you have to join one of these bullshit discords too?
that shit about klarna is insane
no, nothing like that, i ended up just having to send in a ticket through their website basically. the discord part you mention is even more insane.
A big company doing basic customer support via discord is wild. Talk about offloading expenses.
A board gamer who does reviews said something about this a couple days ago (RTFM). His account got hacked and YouTube basically has no customer service anymore so it was hard to find who even to talk to get help.
