The only time a “quick call” makes sense is if it’s a video call, especially if someone might need to share their screen. Sometimes troubleshooting an issue is easier if you can see it happening live.
I would much rather take a video call with screen sharing any day than try to figure out what the hell someone is talking about over email. Most problems are user error and it’s so much faster to see them doing it in real time.
The only time a “quick call” makes sense is if it’s a video call, especially if someone might need to share their screen. Sometimes troubleshooting an issue is easier if you can see it happening live.
I would much rather take a video call with screen sharing any day than try to figure out what the hell someone is talking about over email. Most problems are user error and it’s so much faster to see them doing it in real time.
My favorite type of troubleshooting is “watching them do it so they’re careful to not mess up” which often fixes the problem.