• Aviandelight @mander.xyz
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    3 days ago

    I would much rather take a video call with screen sharing any day than try to figure out what the hell someone is talking about over email. Most problems are user error and it’s so much faster to see them doing it in real time.

    • grysbok@lemmy.sdf.org
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      3 days ago

      My favorite type of troubleshooting is “watching them do it so they’re careful to not mess up” which often fixes the problem.