Starting today, new support threads that are created on discord will be indexed and be easily findable with search engines thanks to Answer Overflow. Right now, existing threads are being indexed.
The dedicated community link is here: https://www.answeroverflow.com/c/812703221789097985
I think this is crazily important. My biggest issue with Discord is that they have become the default hubs for issues and fixes. Over days, weeks, months and years those fixes get buried and harder to find, but the worst offender is that they are unindexable by default.
Its lovely to see someone doing this. I wish everyone would do this.
As ever, if you don’t know Heroic, you can find their website with this link here
I want to go back to IRC and public IRC logs, which are naturally indexed. Discord is just so… much.
Create massive problem by using proprietary shit platform Try to solve problem by hacking around it
Not like source forges have whole integrated systems just for the purpose of filing, debugging and fixing issues. That are naturally indexed of course.
It would be lovely if “open source” projects just didn’t use discord.
Well it increases access to the issue tracker to people who have a discord account but not a GitHub or whatever account
To be fair, Heroic already use their GitHub repo to track issues.
I agree with you that Discord shouldn’t even part of the equation to begin with, but it’s become so prevalent everywhere that I imagine it’s hard for devs to fully bypass.I imagine it’s hard for devs to fully bypass.
Why do you imagine that? All a developer needs to do is choose a platform other than Discord. I have never found that to be hard.
And I have never used Discord for getting tech support.
It seems like Matrix would be the go to, but Element still lacks many of the conveniences & some of the functionality of Discord.
Both are terrible for this purpose. You don’t need fancy features for a Q&A.
And it also doesn’t publicly index. Is it at least possible to look at convos without an account?
Not if the server you are trying to view it from has guest viewing disabled such as matrix.org.
To be fair, Heroic already use their GitHub repo to track issues
- GitHub is AI Microsoft trash
- The existence and direct support of Discord means people will post issues there in lieu of GitHub or other sources.
I imagine it’s hard for devs to fully bypass.
Not hard, you just don’t do it.
This is why you don’t use live chat as a ticketing system.
I mean, don’t use walled gardens as your primary community base in the first place right? This is a ‘solution’ to a problem that doesn’t need to exist.
So you’d prefer no solution?
I get the hatred, no one loathes Discord more than me, but on their own time and dime they’re giving an option for those who avoid Discord. I can’t understand why your first, and only thought, is to shit on it.
Discord’s pervasive, and has become the default option for too many projects, but I can see why - it is free, and everyone uses it. Easy for us, who haven’t built a fucking giant program and community to sit back and sneer at how they offer support, but this is it. It’s all done now.
Just be glad they’re giving people an option. This isn’t even a ‘solution’ quote-unquote. It is a solution, that will take time and care and effort. Which they’re doing.
Jesus.
I didn’t say that. I said why pick Discord from the myriad of other solutions?
What’s wrong with a tried and tested open forum? Hell, a lemmy server or even subreddit would suffice.
because of the numbers of users (most likely gamers who have friends already on the platform as well) who already have discord? idk
FOSS enthusiasts - “we need more open access to information! Stop locking information up in walled gardens!” -based, valid
Developer - replants all their best stuff outside the walls of their walled garden
FOSS overenthusiasts - “Not like that!”
Seriously, if a developer wants feedback and to foster community, they have to go to the players. They can’t expect players to come to them. I think this is exactly the type of solution that helps us move away from walled gardens. Letting your project die because you refused to enter the walled garden on principle… that isn’t going to break down any walls.
i just started with linux, and have noticed right off the bat that a lot of linux users are either just plain angry or take themselves very seriously lol
It’s exhausting!!!
don’t let bad attituded children wreck your flow just because they want the world to be as mad as they are
