In the early 2000s working for a major telecommunications company we were told that it took 10 positive experiences to hear back from someone (who was happy with what you did,) but for negative experiences, it averaged less than 3.
I don’t know if that’s a universal rule or what but I always operate on the assumption that people love to bitch more than they love to praise.
In the early 2000s working for a major telecommunications company we were told that it took 10 positive experiences to hear back from someone (who was happy with what you did,) but for negative experiences, it averaged less than 3.
I don’t know if that’s a universal rule or what but I always operate on the assumption that people love to bitch more than they love to praise.
It’s in our DNA, it’s a survival instinct.