• Dave@lemmy.nz
    60·
    7 months ago

    It’s sad that the letter from T Mobile is clearly a template. This isn’t some one off, they get so many they have a standard response.

        • Flying Squid@lemmy.world
          11·
          7 months ago

          Think of it this way- it’s the employees who are experiencing abuse in the name of making money for the company.

            • luciferofastora@lemmy.zip
              1·
              7 months ago

              Having to deal with the same bullshit over and over? That’s gonna be soul crushing. “Ah fuck, not this shit again.”

              Source: someone currently trying to get out of doing the same bullshit over and over. It’s been eating me up. It’s not hard work, just so repetitive, having the same discussions again and again and again and…

              They’re the ones that have to check the documents. If there happens to be an accidentally valid claim in there, dismissing it could cause you problems, so there’s a certain level of due diligence to apply. Imagine having your boss, who never has to deal with those pricks, berate you for not doing your job properly because that asshole got an actually valid complaint to someone who cared enough.

              Unlikely? Sure. Would you risk it, if you need the money? I wouldn’t.

        • MonkeMischief
          2·
          7 months ago

          I mean, the company doesn’t feel it, so much as all the rank-and-file worker folks they put in the way to suffer this abuse for them lol.

        • SkyezOpen@lemmy.world
          11·
          7 months ago

          It’s one thing to agree with the terminology and another to actually feel bad about it. I hope they have to send hundreds of these letters a month.

      • Mkengine@feddit.de
        2·
        6 months ago

        What even is the justification for lying? From the point of view of a sovcit, what would T-Mobile gain from lying about not accepting magical payments?