When you return an item, sometimes a store charges a fee. So for example a $300 phone, they take $35 off your return, so you only get back $265 if you decide to return it.
When you return an item, sometimes a store charges a fee. So for example a $300 phone, they take $35 off your return, so you only get back $265 if you decide to return it.
Oh, if you’re trying to return it arbitrarily, it is definitely your first purchase. I’ve got years of data supporting that. Repeat customers just don’t make arbitrary returns. If a repeat customer makes a return, it is because I screwed up, and I don’t charge a restock fee on my mistakes. Quite the contrary, I usually offer a replacement without a return, and toss in some goodies as well.
I’m not being anti-consumer. “You” are not a consumer. You’re returning the product arbitrarily, not “consuming” it.
What you actually are is a “borrower”. Which would be fine if I was a library, but I’m a small business with tight margins.
Catering to borrowers takes time away from serving my customers. I don’t feel a pressing need to convert a borrower to a customer.