I’ve come across a Redditor experiencing difficulty creating an account on lemmy.today: https://old.reddit.com/r/Lemmy/comments/1jgpd2o/problem_editing_account_on_lemmy_but_on/
Is there some way you could reach out to them, or they could reach out to you?
I couldn’t find an email address or other contact info listed in the sidebar or footer of the lemmy.today instance.
He has another post here:
https://old.reddit.com/r/Lemmy/comments/1jgvlof/having_problems_changing_my_matrix_id_username/
I don’t actually understand the issue that user is having.
It sounds like he had one Matrix account. That got compromised. He set up a new Matrix account. He intended to change his Matrix account to indicate that his username is kevinterribly@lemmy.today rather than kevinterribl@lemmy.today.
Both of those two above accounts exist on lemmy.today, were recently created, and I assume by him.
It sounds like Matrix supports some kind of account portability from one Matrix instance to another.
https://matrix.org/docs/communities/switching-providers/
It sounds like one needs to indicate a Matrix username and a Matrix instance when doing this.
I’m guessing that he’s trying to use his lemmy.today account there.
I think maybe he doesn’t realize that Matrix has nothing to do with the Fediverse, thinks that it’s a Fediverse protocol and that one chooses a Fediverse account and then uses it as some kind of global identifier everywhere, and that’s the source of confusion. Like, he thinks it’s comparable to a Google single-sign-on account, where he’s choosing a username on lemmy.today and then wants to use that to sign into Matrix.
Ooh, that could be it. I’ve reached out to them for further clarifications.