Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.
The firm’s software also eliminates background noise — like crowing roosters, ambulance sirens and office chatter
I mean, I’d hope that a call center would…have the kind of sound isolation, workplace policy, and audio setup to more-or-less deal with that in the first place.
I mean, I’d hope that a call center would…have the kind of sound isolation, workplace policy, and audio setup to more-or-less deal with that in the first place.
The chicken noises are the highlight of my tech support calls, so this sucks for me.
A lot of these places are sweat shops with computers.
A bunch are work from home setups.
What do you mean we can no longer have a Bring-your-rooster day?