Happy to help. It was one of the rare occasions that I actually had experience with something that I could provide decent feedback on.
I know there’s nothing more annoying than trying to research a product and have people not actually answer your questions, or go on a tangent about why you should be spending more money on a completely different product/application.
I’m afraid I’m about to go through this exact same thing. Company currently uses Slack, with hundreds of custom emojis and our own shitposting channel. We got bought out by a massive international conglomerate several months ago, and ultimately the plan is to move everything over to Microsoft, which is what they use throughout their organization.