yeah I use to work at a place that had “CSAT” I don’t remember what it stands for but a lot of companies use it and some use it more than others.

Basically it’s the same but usually those surveys provide open ended comments where the customers can rip you a new one if they feel like they didn’t get what they wanted. You could be telling a customer no based on policy, and then a manage will see the bad review and use that to give you a talking to about work improvement.

It’s so incredibly backwards.