Thanks, MBA textbook answer. The reality is people dont like being treated badly. If you treat them badly, especially in person, they tend to avoid your service. It’s hard to quantify so bad MBAs don’t bother to think about that when they get in charge of big businesses and then they proceed to shit all over everyone.
Right, but walk in customers aren’t being treated badly. They are being treated quite fairly. They walk in, place their order, and get their spot in the food preparation queue. When they walk out, they saved time relative to how quickly they would have gotten their food if they waited in the drive thru line. Like, if McD’s closed their drive thru and had everyone go inside, you would have to wait longer for your food, because you wouldn’t be able to cut in front of the tail end of the drive thru.
Like, we’re on fuckcars, so “cars bad”. And as a subscriber here, I approve that message. I’m not a huge fan of McDonalds, either. But as I see it, your complaint seems to be that McDonalds isnt serving you well because you have to wait in line, even though you can’t see the physical line in front of you. Like, yeah, there aren’t other people physically standing in front of you in line in the restaurant, but they placed their orders ahead of you, so they will probably get their orders before you. I feel like this is pretty straightforward.
Thanks, MBA textbook answer. The reality is people dont like being treated badly. If you treat them badly, especially in person, they tend to avoid your service. It’s hard to quantify so bad MBAs don’t bother to think about that when they get in charge of big businesses and then they proceed to shit all over everyone.
Right, but walk in customers aren’t being treated badly. They are being treated quite fairly. They walk in, place their order, and get their spot in the food preparation queue. When they walk out, they saved time relative to how quickly they would have gotten their food if they waited in the drive thru line. Like, if McD’s closed their drive thru and had everyone go inside, you would have to wait longer for your food, because you wouldn’t be able to cut in front of the tail end of the drive thru.
Like, we’re on fuckcars, so “cars bad”. And as a subscriber here, I approve that message. I’m not a huge fan of McDonalds, either. But as I see it, your complaint seems to be that McDonalds isnt serving you well because you have to wait in line, even though you can’t see the physical line in front of you. Like, yeah, there aren’t other people physically standing in front of you in line in the restaurant, but they placed their orders ahead of you, so they will probably get their orders before you. I feel like this is pretty straightforward.