• Dewege@feddit.org
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    2 days ago

    Let‘s assume its true: those were so much healthier times. Covid was not heard of yet, Twitter was still Twitter. Today it‘s normality that AIs are making the decision if you work here or not (certainly deciding during recruting if your CV is forwarded, maybe also for firing by DOGE). It‘s normality that AIs decide if your content on your cloud account should trigger criminal investigation and closing your account for good. Anyway most big companies are not reachable by a customer anymore (in order to contact a real person). They have grown providing services to (and taking money from) way too many users, but paying way too few employees to handle it.

    My personal opinion is that any company should be allowed to grow (by customer base) only to a size, where they can still handle customer contacts by real persons. If their product is working flawlessly it causes fewer needed customer contacts, so fewer employees can handle it. On the other hand, if the product is shit, more customer contact employees must be hired relative to customer base.

    • Glitchvid@lemmy.world
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      2 days ago

      This is pretty much on the money.

      It even happened to me recently, Google nuked my (almost two decade old) YT channel for alleged “adult content” (Guess the AI hallucinated some crazy shit, since alls was on there was videogame footage) and of course, zero possibility of speaking to a human or any clue as to what’s going on, just a goodbye and thanks for all the adrev.

      • shortwavesurfer@lemmy.zip
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        2 days ago

        I’ve been making an effort recently to replace all the YouTube channels I watch with peer tube channels. I haven’t been totally successful yet, but I’m getting there.

          • shortwavesurfer@lemmy.zip
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            19 hours ago

            No idea. I know individual creators can mirror their own videos from YouTube over to AP or tube instance, but I don’t know of anything on mass.