Hmmm, I don’t see them asking for help there myself.

I see them making statements that they don’t know how it works and that they tried once or twice, but not asking for help explicitly, because I don’t think they wanted help as shown by how that conversation goes.

When someone actually starts asking them some questions, unprompted, to try troubleshooting, the user comes back with:

“I appreciate that but don’t bother. I tried with the instance listed in this post and still got the same login issues even after receiving the email to login and passing the security check etc. I deleted the app. I’ve tried enough times and never had any success so I won’t be trying again.”

So the moment someone offered them help they did not ask for, they turned it down immediately.