An internal memo circulated at the Social Security Administration stated that the agency is considering adding another step to battle fraud that would force millions of customers to file for benefits in person at a field office instead of over the phone, according to The Washington Post.
The memo noted that the policy change would lead to significant disruptions to the agency’s operations and could lead to major difficulties for elderly and disabled people with restricted mobility. The Department of Government Efficiency, headed by Elon Musk, also revealed plans to close dozens of Social Security offices…
Ye of little faith. The next step is replacing all physical offices with a broken phone tree and an “(AI) agent” queue with an artificial wait time of 7-16 hours before entering the actual queue—to deter the scammers and fraudsters, of course.
/s but that’s probably exactly what will happen.