misk@sopuli.xyz to Technology@lemmy.worldEnglish · 20 hours agoBrother denies using firmware updates to brick printers with third-party inkarstechnica.comexternal-linkmessage-square31fedilinkarrow-up1365arrow-down15cross-posted to: hardware@lemmy.worldhardware@lemmit.online
arrow-up1360arrow-down1external-linkBrother denies using firmware updates to brick printers with third-party inkarstechnica.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 20 hours agomessage-square31fedilinkcross-posted to: hardware@lemmy.worldhardware@lemmit.online
minus-squareLastYearsIrritant@sopuli.xyzlinkfedilinkEnglisharrow-up6·6 hours agoCustomer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them. Asking policy questions or anything at this level would likely get no useful info.
Customer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them.
Asking policy questions or anything at this level would likely get no useful info.