• @tias@discuss.tchncs.de
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    9 months ago

    On the one hand, I strongly doubt their AI will do a good job at this and my first thought was that their sales will go to shit. I mean we all know how shitty all communication with Google is for mostly everyone because of what they already automated (developer relations for Android app developers spring to mind).

    On the other hand, I’m not convinced the sales people were doing a good job either so maybe we won’t notice a difference.

    • Aviandelight
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      209 months ago

      I think they don’t care if AI does a good job. I think that they will provide the AI capabilities to their lowest clients and keep the human sales team for the clients who are willing to spend more money. When you can no longer increase your sales base you start focusing on the ones you can milk for more.

    • @50MYT@aussie.zone
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      19 months ago

      It will be fine for the simple stuff.

      Anything complicated and the non -google side of the conversation will get frustrated and walk away.

      I think Google sees that as a win win