Companies Think Their Idiot Customers Will Accidentally Cancel Their Subscriptions if It's Too Easy
gizmodo.com
Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

Trade groups told the FTC a simple “Click-to Cancel” proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

  • ZILtoid1991
    22•1 year ago

    Then just make a prompt that asks “Are you sure you want to cancel our services?”.

    • @Cordoro@lemmy.world
      English
      9•1 year ago

      What if they accidentally click yes there too? Do you need a double sure confirmation? And a triple sure for that one? And so on?

      • @DigitalWebSlinger@lemmy.worldEnglish
        14•1 year ago

        And 15 confirmations in, once they’ve got the “click OK” rhythm going, we can put one that says “would you like to keep your subscription active?”

        • @bert@lemmy.monsterEnglish
          3•1 year ago

          And a random screen where cancel means “exit out of this cancellation process” rather than “cancel subscription”