Last night, I accidentally ordered a pair of pants while trying to get an estimate on shipping speed. Not only is the shipping going to take much longer than I’d hoped, I realized afterwards that I had the wrong size as well. No big deal, I thought, I’ll cancel the order.
Well, you can’t on their website. So I had to wait until this morning to call. I called them up as soon as they opened, hoping to get someone before the pants shipped out. And I did! Only, they still can’t cancel the order. They have to ship the pants across the country to me, and then I have to ship them back across the country to return them. The person I talked to even offered to print out the return label, and ship it with the pants!
Such a wasteful, broken system. I can only imagine it works the way it does to make people who have second thoughts on a purchase have to jump through additional hoops to cancel it.
Wow that’s crazy.
I can imagine the situation where the order is committed and already getting processed in the warehouse and they don’t have a way to stop it going out the door, but if they’re able to intervene and add a return slip then that is just inexcusable
My thoughts exactly! Like if it were one of a hundred orders sitting in a pallet I’d get it. But I’m just imagining a cartoonish situation where the person on the phone is going, “these pants? This order right here? Ahh, yeah, I am physically incapable of not sending it out, but I can put a return label on it for you!”